At Thalia Cushions, we strive to provide high-quality products for your home. If you are not satisfied with your purchase, our Refunds and Return Policy outlines the process for returning items.

1. Eligibility for Returns

  • You can request a return within 7 days from the date of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Returns are not accepted for items that have been used, washed, or damaged by the customer.
  • Any return request after 7 days of delivery will not be accepted.

2. How to Initiate a Return

To request a return, please contact our customer support at [[email protected]] within the 7-day return period with the following details:

  • Your order number
  • A brief explanation of the return reason
  • Clear images of the item (if applicable)

Once your request is approved, we will provide return instructions.

3. Refund Process

  • After receiving and inspecting the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued in the form of COD(cash-on-delivery), based on your preference.
  • No cash refunds are provided.

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or discounted.
  • Used, washed, or damaged products.
  • Custom or personalized items.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [[email protected]] within 48 hours of delivery. Provide clear photos of the issue, and we will arrange for a replacement or store credit.

6. Contact Us

For any return or refund inquiries, reach out to us at [email protected].